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Our Goods & Service
All of our products are genuine, brand new & unused. If you look carefully at our feedback you will see that at least 30% of our customers come back for more. This is a fantastic acheivment considering the competition in the ebay fragrance market.
Questions
Please read the item description and terms carefully as often the answer to your question is there. For the rest we will gladly answer your query as soon as possible. Don't hesitate to contact us if you have queries regarding bulk prices or similar products that we may have in stock. Once you have received your item - if you are not completely satisfied, please contact us and we will ensure the matter is resolved to your satisfaction.
Email me at heavensscent.co.uk
Quick Shipping / Post
The item is usually dispatched the next working day after receipt of payment and often the same day if the item is paid for in the morning. As you can see from our feedback, this often results in very quick delivery. For higher priced items Recorded or Special Delivery is usually included and we will send you a PO tracking number via email. Because Recorded Delivery is optional on lower priced items we always obtain proof of postage. We will assist if your item does not arrive but we are not soley responsible for your parcel once it has left our care at the Post Office counter. Should the need to claim arise we assist you with the necessary claim. For some reason only known to Royal Mail, the odd item takes longer to arrive so please help us by allowing at least three working days before you start chasing your item.
International winners. Please order in plenty of time as I cannot give you an accurate estimate for delivery, but we do ship very quickly.
UK Payments
For accurate & speedy delivery please complete the checkout at the end of the auction & include your Ebay Id and item number with all correspondence.
Electronic payment options..
Just click below to pay instantly by UK credit card Via Nochex
Postal Payment Options..


International Payments
Payment For All Overseas Bidders (Including USA)
PAYPAL PLEASE
** Currency only GB Pounds £s please !!! **
Or
Cash GB Pounds. Please post recorded delivery
Cash Euros. Please post recorded delivery. Please email me first to confirm current rate from link below
Refunds Policy
We take great care when packing our goods. In the unlikely event that your item is damaged in the post or not as described we will offer a full refund including postage on return of the item or proof of damage(e.g. email me a photograph). If you order the wrong item (size, colour, etc) we will consider an exchange item or refund if they are returned in the condition they were dispatched and you pay for the extra postage costs.
New Bidders
We welcome new bidders, but if you are unable to send full payment in within five working days of the auction end then please do not bid on this item. If you fail to pay for your item then you waste our opportunity to sell to a genuine customer & I have to recover my fees from Ebay.
So failure to pay within a reasonable time will always result in:
You are responsible for your the bids on your ebay ID. Please do not blame your mouse, pets, children, partners, burglars, hackers or even your false teeth for placing a bid.
Feedback
I will leave you positive feedback on receipt of yours. If you have any concerns please contact us before leaving feedback since we feel that all problems can be resolved and we pride ourselves on our customer service and the quality of the goods we supply.
Thanks for looking and happy bidding!